Black Boxes in the Video Windows

  In some web browsers (usually non-Microsoft browers), two black boxes will appear in the video window-- one over the video, and one over the Real Player controls. Close those boxes by clicking the gray "X" in the upper right-hand corner of each one, and the video should appear and play normally.

"Page Not Found" Errors

When clicking "Launch in external player," some browsers will launch the RealPlayer application within the window. If you encounter a "page not found" error page (or similiar error window), take the following steps.

1. Launch your computer's Real Player application.

2. Select Open from the File menu. An separate window will open.

3. Copy and paste one of the following URLs into the window:

rtsp://www.bvu.edu/broadcast/kbvu.rm (audio streaming)
or
rtsp://www.bvu.edu/broadcast/live.rm (video streaming)

Then click OK.

The streaming audio or video should appear in your Real Player window.



Real Player Setup

Often Real Player needs to test the internet connections and performance of the computer to optimize the video and sound quality.  The following steps will help guide you through this process.

1.  Open Real Player. In the application, find the tools menu and then slide the mouse over to the preferences button and left-click on it.  The menu can be hidden due to the restricted window size.  The picture to the right shows how to navigate to the tools --> preferences options. 

2.  A dialog box will come on the screen after clicking on the preferences button.  There will be a navigation bar on the left hand side and options to choose from on the right window.  Find the connection button as shown in the red box on the right.  Click on the connection button for more options.

3.  A list of options for the internet connections will come up after clicking on the connections button.  Let Real Player test your internet connection by clicking on the "Test Connection" button in the center of the page.  This is highlighted in the picture to the right.  Advanced users can choose their internet connection speeds under the drop down menus.

4.  A dialog box will appear after clicking on the test connection button.  It will look similar to the photo on the right.  Click on the "Perform Test" button in the lower right hand corner of the box.  This will begin the connection test, which will take approximately 5 to 15 seconds in length.

5.  When the test is complete, the window will change to an update box.  Real Player will give recommendations to change your settings to optimize your Real Player viewing experience.  Click on the "Update" button to let Real Player make the necessary changes for you.  A dialog box will let you know the changes have been made.  For certain versions of Real Player, it may ask you if you want to enable "Turbo Play", which will boost video performance.  If this box comes up, click on the "Turn it on" button to enable turbo play. 

6.  The internet connection and other settings have been optimized for your Real Player.  Click on the "OK" button in the lower right-hand corner of the box to continue with all of the changes and get back to watching your Buena Vista University streaming video or sound presentation.